Terms & Privacy

Terms of Use
This website is owned and managed by Lotus Bakeries Corporate NV, a company organized and existing under the laws of Belgium, having its registered office at Gentstraat 1, 9971 Lembeke (Belgium) and registered with company number 0881.664.870 (Lotus Bakeries Corporate).

Lotus Bakeries Corporate is a subsidiary of Lotus Bakeries NV, a company organized and existing under the laws of Belgium, having its registered office at Gentstraat 1, 9971 Lembeke (Belgium) and registered with company number 0401.030.860.

The information (such as texts, images, links, etc. ) on this website is purely informative. Neither Lotus Bakeries Corporate nor any of its affiliates makes any express or implied representation or warranty as to the accuracy, content or completeness of this information. Lotus Bakeries Corporate reserves the right to make changes or corrections at any time, as well as to delete all or part of the information.

This website is intended for personal and non-commercial purposes of the website visitor. The content of the website (such as layout and design, texts, graphics, photos, etc.) is protected by copyright and other intellectual property rights. The content of the website may not be reproduced or communicated without prior and written permission of Lotus Bakeries Corporate. All trademarks and tradenames displayed on the website are owned by Lotus Bakeries nv and affiliates.

By accessing and using this website, you agree to the Terms of Use and the Privacy Policy. The website is subject to Belgium law.

Privacy Policy
Your personal information & privacy

If you are hungry and just want to check out our tasty nibbles, you can browse our websites until you’re full without giving BEAR any personal information. If you want to do a few other things (such as contact us ) then you will need to provide some personal information.

In the same way we don’t mess around with our ingredients, we won’t mess around with your personal information. For us, it goes without saying that your personal information is treated confidentially, taking into account all relevant provisions of the applicable privacy legislation,

Keep reading for full details of our General Privacy Policy (we’ll just call it Policy after this).

Warning: It gets a bit more grizzly (legal) from here, but we’ve tried to keep it as simple as possible while ensuring we are telling you everything you need to know about when, why and how we collect your personal data, as well as what we do with it, who we share it with (if at all), how we protect it and the choices you can make about your personal data.

This Policy applies to the processing of your personal data in the context of different applications (email, data capture websites, email marketing services, fulfilment houses etc) provided or operated by us or on our behalf.

Who is responsible for the processing of your personal data at the BEAR Cave?
The legal entity which has overal responsibility for the processing of your personal data and who acts as data controller is:
- Lotus Bakeries Corporate NV, Gentstraat 1, 9971 Lembeke, Belgium, Company number 0881.664.870. 
- Euro-Excellence Division of Regal, 1625 Boulevard Dagenais Ouest, Laval, QC H7L 5A3, Canada.

How will we process your personal data?
Depending on why you give us your personal information, you can find below an overview of the personal data which will be processed, the legal ground(s) and purpose(s) of the processing, if they will be transferred, and the applicable retention periods.

Consumer queries, comments and complaints
You can give BEAR a growl for any reason via our website. The following data is collected, stored and processed:

  • E-mail address
  • Name (any first and last names as supplied)
  • Phone number (if supplied)
  • Message text
  • IP address

BEAR will only keep your personal data for processing your enquiry. We’ll only hang on to it long enough to reply and/or to investigate your request or concern and it will be deleted within one month afterwards. In exceptional circumstances, and only for complaints, the data may be archived for up to 5 years. We may pass this data on to another affiliate or subsidiary of us for the purpose of further investigation of your concern or complaint. You can find our affiliates on our corporate website: www.lotusbakeries.com. For transfers to our affiliates we provide appropriate safeguards. This processing is based on our legitimate interest to improve our services.

BEAR yoyos cards campaign: BEAR's Grrreatest Games
You can choose to collect 10 bearcodes and send these to The Big Cave for your Reward. In that case you need to provide your name and postal address. You must be 16 years or older to provide us with this information. Please ask a grrrrown-up to help you with this. We will only use the personal information you share with us in order to hand address the envelope which contains your Reward. We only keep this personal information for as long as we need to address your Reward and do not keep your information on a database or equivalent. We then shred and recycle your personal information. This processing is based on our legimitate interest to send you your Reward.

Commercial relationship management
Within the framework of our commercial activities it is possible that we receive or collect personal data from our business partners (suppliers, service providers, prospects, clients etc).

The processing of this data is exclusively for managing our business relationships and is therefore based on our legitimate interest. We will always take your privacy rights into account. Your data will be stored for 10 years after the end of our business relationship and will be subject to continuous monitoring.

Your data may be disclosed to another affiliate or subsidiary of us when this is useful in our B2B relationship. You can find our affiliates on our corporate website (www.lotusbakeries.com). For transfers to our affiliates we provide appropriate safeguards.

Protection of your personal data
We have a set of technical and organizational security measures in place to protect your personal data against unlawful or unauthorized access or use, as well as against accidental loss or damage to their integrity. These measures have been designed taking into account our IT infrastructure, the potential impact on your privacy and the costs involved and are in accordance with current industry standards and practice.

Your personal data will only be processed by a third party if that third party agrees to comply with those technical and organizational data security measures.

Cookies
We use cookies on our websites. They might not stand up to milk, but they are pretty clever. They are little files stored on your computer. They contain the address of our website and a unique user ID. They next time you visit our website, your computer will know that you have been here before and send information contained in that cookie back to our site. By using cookies, we hope we’re giving you a quicker and more efficient experience on our website. Cookies don’t usually contain any personal information that we can use to identify you. If you are happy with that then scurry along to the good parts of the website. You can always change your browser settings to control which sites store cookies. You can also delete the already installed cookies from your computer or mobile device at any time.

This website can use different types of cookies: ‘essential cookies’ (essential to enable you to move around our website and use its features), ‘functional cookies’ (these cookies allow the website to remember choices you make, such as language or the region you are in, and provide enhanced, more personal features), ‘performance cookies’ (to collect information about the way you use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor.) and sometimes ‘advertising cookies’ (used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns).

Rights
You have the following rights in relation to your personal data:

  • If your personal data stored by BEAR is incorrect, you can of course apply for a correction.
  • You can always request information about your personal data collected, stored and processed by BEAR. To receive this kind of information you need to prove your identity (for example, by sending us a copy of your ID).
  • In case the processing is based on your consent, you may revoke your consent to the storage and processing of your personal data.
  • You may require us to erase any data concerning you (except in some cases, for example when we have to save your data to prove a transaction or when required by law)
  • You have the right to request a restriction on the processing of your personal data (for example, while the accuracy of your personal data is being checked).

Who to contact if you have any questions or requests?
For any questions, requests or complaints concerning the application of this Policy or to exercise your rights, as described in this Policy, you may contact us at canadianbearcave@bearsnacks.com. If you prefer, you can write to us at Euro-Excellence, division of REGAL, 1625 Boulevard Dagenais Ouest Laval, QC H7L 5A3,Canada.

Changes to our Policy
We keep our Policy under regular review and we will place any updates on this webpage. This Policy was last updated on February 2020.